How Digital Administration and it´s legal pitfalls - Fraunhofer Institute

Whitepaper - Fraunhofer Institute 
exploring how administration can become more inclusive
and accessible through thoughtful digital design.
The goal: Expose blind spots. Promote equal opportunities.
Reduce structural disadvantages.

Who gets left behind when digital public services are designed?
Not everyone has equal access to digital government.
Depending on education, language, ability, income, or age,
people face very different barriers when trying to use public digital tools.